Privacy Policy

Last updated: August 2026

1. Information We Collect

We collect information you provide when you create an account, file complaints, post tasks, or communicate with engineers. This includes your name, email, phone number (optional), and payment method details (card last 4 digits only).

2. How We Use Your Information

We use your information to provide our services, communicate with you about complaints and tasks, process payments securely through escrow, and prevent fraud and abuse.

3. Data Security

We protect your data with industry-standard measures: passwords hashed using scrypt, sessions signed with HMAC, cookies httpOnly and secure, all communication encrypted via HTTPS/TLS.

4. Data Retention

We retain account data while your account is active. Complaint data retained for 7 years for dispute resolution. You can request deletion anytime.

5. Third-Party Services

We do not sell or share your personal data with third parties. Payment processing through secure escrow only.

6. Your Rights

You have the right to access, correct, or delete your data. Close your account anytime from dashboard settings.

7. Cookies

Essential cookies for authentication only. Analytics cookies require consent. See our Cookie Policy for details.

8. Contact

For privacy questions: privacy@fixspert.com or through our Help Center.

    Privacy Policy