When You Need Onsite Support
Not every IT problem can be fixed through a screen. Onsite support is the right call when:
- Physical hardware failure — a server that won't POST, a laptop that won't charge, a switch with a dead power supply. Nobody can fix a fried motherboard over Remote Assist.
- Server-room work — rack installations, cable management, KVM setup, or physical security for the rack itself.
- Complex network infrastructure — running drops through walls, configuring physical switches, or installing access points across a building.
- Equipment installation — new printer setup, conference-room AV installation, IoT device onboarding, or POS terminal deployment.
What Onsite Engineers Do
Diagnostics
Bring tools (multimeter, POST card, network tester) and systematically isolate the failing component. Diagnostic findings are documented in the ticket so you have a record of what was wrong before any replacement is ordered.
Repair
Replace failed components on the spot when parts are available — RAM, drives, power supplies, fans, cables. For parts that need to be ordered, the engineer scopes the work, returns when the part arrives, and completes the repair.
Setup & configuration
New-equipment installation, OS deployment, network configuration, and post-install verification. The engineer doesn't leave until the kit is working and you've signed off.
Availability
Onsite support is available only in locations where Fixspert engineers operate. We do not promise worldwide coverage. When you post an onsite task, include your city / region so engineers in your area can find and bid on it. Engineers outside your area may still bid if they're willing to travel — but travel costs are their responsibility to factor into the bid, not a separate bill to you.
Remote vs Onsite
Before posting an onsite task, consider whether the issue can be solved remotely. Remote support is faster, cheaper, and works for most software / configuration / network problems. Onsite is the right choice for physical hardware, infrastructure installation, and any situation where the engineer needs to touch the kit. If you're unsure, post the problem with "remote preferred, onsite if needed" — engineers will tell you in their bids which approach they recommend.